BBB Scam Exposed Rebuilt Engines, New Engines & Used Engines!

This is a must read if you are buying a rebuilt engine, a new engine, or used engine online! I recently bought what I thought was a rebuilt engine from a company that I found online.  I chose to go with this company against my gut instincts because instead of answering my specific questions I had about their product, they were pushing that they were associated with the BBB (Better Business Bureau), they were also accredited with them and thy had an “A” rating.  As you can probably guess where this is going, I bought, it took weeks to get after they said 3 days, and when I got my engine it was used and NOT what I ordered! I am still fighting with them to get my money back and this garbage piece of junk picked up so in the interim, I decided to do some research on the BBB and do some deeper research on this company to find out how this could have happened.  What I found out was quite interesting and in my opinion borders on the line of unethical. Upon doing more research I found out that even though this company that I purchased from had an “A” rating with the BBB they have had over 110 complaints in the last 12 months and over 340 complaints over the last 36 months! How can this be possible?  I have to admit that some of the blame is my fault because I originally saw the “A” rating and didn’t look any further.  If I had looked further I would have seen all the complaints against this company and definitely would not have bought from them.  After seeing all the complaints, I then did a little more searching on both Google and Bing to see what other complaints I could find out about the company and to my surprise there were a lot more complaints that weren’t even listed on the BBB website.  I did searches for “company” complaints, “company” reviews, “company” scams, and “company” issues. (I am choosing the leave the company’s name out for obvious reasons) So now I know that I am dealing with a company that has a huge track record of doing this to other people but the question still remains, “How do they have an A rating with the BBB?” Again I started to do some more searching and what I found out was quite interesting.  Consumers have been “programed” that the BBB is the number one source for finding out about a company’s credibility for decades.  Before the birth of the internet the BBB had local offices in every part of the company so you could check and see if your “local furniture store” had a good record with its consumers.  What has happened in the internet age is that the cost of doing business for the BBB has increased and they have had to come up with ways to generate revenue.  One way of doing that is to have businesses pay extra for being an accredited business.  They sell this based on the number of employees that you have and you pay this fee yearly.  What is interesting in my research that I have yet to find any accredited business with the BBB that has a lower rating than a B+.  This is interesting because the company that I found with the B+ rating had almost 300 complaints in a 12 month period. In comparison to the accredited businesses, companies that were not or have never been accredited with the BBB had a much lower rating with them even though their complaints in some cases were extremely small.  In one case I found a company that had 4 complaints within the last 12 months and 6 over the last 36 months and they had a C- rating.  This was not an isolated incident either; I saw this over and over and over. I decided to call the BBB and ask them how this is possible.  As expected I got the run around answer that I thought I would get.  They stated that they have their own system that they use to rate business and that “it is possible” to have an “A” rating with them without being accredited.  The did not answer my question as to how is it possible that a large percentage of accredited companies (companies that pay the BBB) have the highest rating that they give even though they have hundreds of complaints.  I honestly didn’t expect to get an answer from them but I figured I would give it a shot. Another interesting thing that I found out was that there are hundreds of companies that use the BBB logo on their website and are not paying the additional fee for the BBB national accreditation. Yes, the BBB charges extra on top of being accredited to use their logo online.  It is a pretty substantial fee also.  So now we have a company that is charging business extra for two different accreditations and getting all this additional revenue.  Its no wonder they are giving accredited business an “A” rating.  Who is going to pay all that money to the BBB to have a low rating?  The BBB doesn’t want to lose revenue so they are going to keep their customers that are paying them happy. If the BBB isn’t accurately giving consumers good information then what good are they?  Any company will pay the money to the BBB to get the good rating and continue to rip off customers because they know that as long as they keep paying they will not lose their rating.  If the BBB is supposed to be watching businesses then who is keeping an eye on them?  They cannot even police companies that are using the wrong BBB logo on their website stating that they are accredited and they are nationally accredited by the BBB.  If there is a logo on a website and if it is not the yellow circle with the “BBB Reliability Program BBB Online” then that company is not only using  the wrong logo but they are using it illegally and they are basically trying to deceive their customer by giving false information.  Personally, any company that I see doing that is a company I would NOT want to do business with!  If a company is lying to me about their relationship with the BBB what other information are they going to be lying to me about? The last question that I had asked the person at the BBB was about companies being listed.  I asked her if I had a complaint about a company and they weren’t listed at all with the BBB would it still be possible to file a complaint.  She informed me that I would absolutely be able to file a complaint and the would open up a file on the company.  This answer intrigued so I asked for clarification.  “So if a company is not listed at all with the BBB, I can assume that there are ZERO complaints against them?”  Her response was yes.  “If I wanted to file a complaint then you would open an account on a company even though they haven’t given you any information?”  Her response yet again was yes.  So here again is a situation that the BBB controls the information being published about companies and the companies may not even realize that it is being done until they get notification from the BBB.  In my opinion I would rather deal with a company that DOES NOT have a listing with the BBB because then I know FOR A FACT that they have ZERO complaints files with the BBB! One last thing that I found out was that online in the rebuilt engine industry there are a handful of companies that are using the BBB logo and in essence lying to their customers.  In out of eight companies that I checked online that are showing the BBB logo, none of them are part of the BBB Reliability Program BBBOnLine but yet they are using their logo.  Some of these rebuilt engine companies even have the BBB logo on their website and you can’t even click on it to go to the BBB from the logo. This is misleading their online customers to believe that they are sanctioned by the BBB when really what they are doing is lying to their customers. I ended up buying rebuilt engine online from another company that was not associated with the BBB at all and a company who had NO complaints whatsoever with the BBB and I couldn’t be happier.  They were very pleasant to work with, they answered all my questions, they were extremely helpful, the  rebuilt engine showed up when promised, it looked brand new, it installed flawlessly and I even got my core refund before my credit card cycled from my purchase from them.  (I am still waiting for the first BBB company to pick up their bad engine that they sent me to begin with). My opinion is that if you are looking for a rebuilt engine or a rebuilt transmission and you are going to purchase on line, STAY AWAY from rebuilt engine or rebuilt transmission companies that are showing the BBB logo.  You don’t have to believe me just do the research yourself and you will find out exactly the same things as I did. Better yet find out what 20/20 found out about the BBB and some of the famous companies that wont pay so they get a low rating. Watch The ABC New 20/20 Report On The BBB I think as a consumer we deserve to get it out in the open and to find out exactly what is going on.  I am far from a professional but if I was able to come up with this information about the BBB and rebuilt engine and rebuilt transmission companies how many other industries are we being kept in the dark about? I have included below some links to other resources where you can read about the practices of the BBB and what you can do about it.  Maybe if we all get together we can do something about this injustice! BBB Extortion Tactics BBB Whistleblower Damaged By The BBB Myths and Truth About The BBB Investigation Into BBB Standards and Practices BBB Needs To Clean Up Their Act 20/20 Report On BBB,  You Decide!


1 comment on this post.
  1. Andrea Lievens:

    Where did you actually buy your rebuilt engine. I am looking and see all the BBB ratings and am uncertain.
    Andrea from Big Isnad

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